Opportunity Description
**About the Role**
The Global Community Operations organization provides support to Uber customers and various partners. We are seeking a highly motivated and experienced Autonomous Vehicles (AV) Delivery Program Manager to help manage our drone partners and new form factors or capabilities, define and optimize channel strategies, identify process improvement for the COE team, and implement new Standard Operating Procedures for AV Delivery where required. The successful candidate will be responsible for building world-class customer and partner support through leveraging existing support capabilities and defining unique, net-new autonomous vehicle needs.
**What the Candidate Will Do**
+ Design & execute high-impact initiatives that define the support experience for AV delivery users
+ Improve operational performance by using a quantitative approach for issue identification, root cause analysis, and improvement rollouts
+ Manage external AV partner re...
The Global Community Operations organization provides support to Uber customers and various partners. We are seeking a highly motivated and experienced Autonomous Vehicles (AV) Delivery Program Manager to help manage our drone partners and new form factors or capabilities, define and optimize channel strategies, identify process improvement for the COE team, and implement new Standard Operating Procedures for AV Delivery where required. The successful candidate will be responsible for building world-class customer and partner support through leveraging existing support capabilities and defining unique, net-new autonomous vehicle needs.
**What the Candidate Will Do**
+ Design & execute high-impact initiatives that define the support experience for AV delivery users
+ Improve operational performance by using a quantitative approach for issue identification, root cause analysis, and improvement rollouts
+ Manage external AV partner re...
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