Professional Services CX Solution Architect

We are looking for a Solution Architect to join the PSO team supporting Zoom Contact Center delivery across the Americas. This is a hybrid architect-builder role — you will own the technical vision for complex enterprise implementations and actively participate in the build. You are the technical anchor on our most strategic engagements, translating business goals into scalable designs and production-ready configurations.


This is a post-sales delivery role that includes hands-on implementation for strategic customers. While the title reflects solution architecture, the expectation is that this person will actively participate in the build and configuration of customer environments — not solely produce designs.


Reports to the PSO Manager, Customer Service Delivery.

Solution Design & Architecture

Lead High-Level Design (HLD) creation for enterprise contact center implementations — call flows, queue architecture, routing, IVR, integr...