Opportunity Description
Roles and Responsibilities
- Lead end-to-end production support for critical applications, ensuring high availability, performance, and reliability across distributed environments.
- Own and manage major incidents, including impact assessment, triage, coordination with multiple teams, communication, and timely resolution.
- Analyze recurring incidents and production issues to identify root causes and drive permanent fixes and preventive measures.
- Define and implement production support standards, runbooks, and operational procedures aligned with ITIL best practices.
- Collaborate with development and architecture teams to design supportable, scalable, and resilient solutions for new and existing applications.
- Oversee change, release, and deployment activities to minimize production risk and ensure smooth transitions into live environments.
- Monitor system health using appropriate tools, define alert thresholds, an...
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