Opportunity Description
Join PlanIT as a Production Support Analyst in Markham, ON, providing valuable second-line support to streamline production issues. Leverage your C# and SQL expertise in a full-time, onsite environment.
This role involves maintaining service quality through timely resolution of incidents and collaborating with cross-functional teams. You will perform detailed root cause analyses and ensure continuous improvements in service delivery while managing a small team effectively.
Key Responsibilities:
• Address production incidents (P1–P3) within the SLA
• Conduct root cause analysis to implement long-term solutions
• Collaborate with relevant teams for effective resolutions
• Monitor production systems and manage escalation paths
• Maintain documentation and support incident processes
Requirements:
• 3-5+ years of experience in application support
• Proficiency in C# and .NET application support
• Strong S...
This role involves maintaining service quality through timely resolution of incidents and collaborating with cross-functional teams. You will perform detailed root cause analyses and ensure continuous improvements in service delivery while managing a small team effectively.
Key Responsibilities:
• Address production incidents (P1–P3) within the SLA
• Conduct root cause analysis to implement long-term solutions
• Collaborate with relevant teams for effective resolutions
• Monitor production systems and manage escalation paths
• Maintain documentation and support incident processes
Requirements:
• 3-5+ years of experience in application support
• Proficiency in C# and .NET application support
• Strong S...
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