Production Support

Long DescriptionLocation: RemoteWhat you'll do?
We are seeking a Senior Production Support Analyst with strong experience supporting web and mobile applications in production environments.This role requires deep hands on expertise in production monitoring, incident management, and observability tools (especially Dynatrace), with a proactive mindset focused on preventing issues-not just reacting to incidents.The ideal candidate has a solid technical background in Java and/or Angular, enabling log review, code inspection, and root cause analysis in collaboration with engineering teams to drive permanent and scalable solutions.What you'll bring:Beginner Basic understanding of tools and concepts Requires supervision during incident handling Limited exposure to high severity production issuesIntermediate Independently handles incidents and monitoring tasks Performs RCA for standard production issues Understands application behavior and system interactionsAdvanced Deep expertise in pr...