Product Support Engineer

Company Description Almuqeet Systems is a telecom technology provider delivering carrier-grade messaging infrastructure, including SMSC platforms, for telecom operators, SMS aggregators, and CPaaS providers worldwide. Its scalable solutions support global communication networks through SMSC systems, SMS and USSD gateways, messaging firewalls, and number intelligence APIs.

JOB TITLE: Product Support Engineer

DEPARTMENT: Product and DevOps Support

SHIFT: 9 hours. Candidates should be comfortable with a rotational shift and working from the office.

EXPERIENCE: 2-4 Years in Product or Server support

OPEN POSITIONS: 5

Job Location: Mohali (BestTech Towers)

KEY RESPONSIBILITIES:

Monitor the product server and performance in real time.

Handle incidents and perform first-level troubleshooting.

Analyze logs and assist in root cau...