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Product Support Analyst

InvestCloud, Inc.

bengaluru, karnataka, India Full-time July 04, 2026
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Opportunity Description

Responsibilities

Ticketing, Queue, and SLA Management

  • Manage incoming cases; monitor ticket system queue, resolve within SLAs.
  • Review pending/aged tickets to prevent SLA breaches; escalate as needed.
  • Maintain ticket hygiene: accurate categorization, detailed notes, clear next actions.

    • User Support and Troubleshooting

  • Provide support via email, phone, and remote sessions for application, access, and connectivity issues.
  • Implement workarounds and permanent fixes; coordinate callbacks/voicemail return.
  • Guide users through client VPN setup and connectivity validation; update entitlements/policies as required.

    • Access, Identity, and Environment Setup

  • Administer users across production and UAT/cert (create/disable/update, roles, groups).
  • Perform password resets and SSO troubleshooting across applications/regions.
  • Con...
    • Full-time Other-General

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    Opportunity Details

    Location bengaluru, karnataka
    Country India
    Type Full-time
    Category Other-General
    Posted July 04, 2026
    Deadline August 13, 2026

    About InvestCloud, Inc.

    I

    InvestCloud, Inc.

    bengaluru, India