Product Owner, AI Agents

What you will bring:

• 5+ years of product management/ownership experience delivering products in Agile environments, with a strong focus on AI, machine learning, voice assistants, IVA/IVR, or contact centre technologies.
• Expertise in natural language processing (NLP/NLU), speech recognition, text-to-speech, intent recognition, and their application across front-line channels.
• Experience with API integrations, defining API consumption patterns, and partnering with engineering teams to connect AI agents to enterprise systems.
• Strong track record of improving KPIs and hitting targets across customer experience, voice containment, call deflection, AHT, and cost optimization.
• Experience using product analytics platforms, root-cause analysis, data-driven experimentation, and A/B testing to evaluate performance and drive post-implementation improvements.
• Excellent communication and presentation skills, with the exper...