Product Operations Manager

Role Overview

Own day-to-day product and operations execution across teams. Convert priorities into action, remove bottlenecks, and build simple, practical systems (SOPs, MIS, trackers) that improve speed, accuracy, and customer experience across lending journeys.

Key Responsibilities

·        Work directly with the founders, who will assign priority tasks and connect with you regularly for execution and follow-ups.

·        Convert business and product priorities into clear execution plans with owners, timelines, and dependencies.

·        Drive end-to-end execution across onboarding, credit, documentation, disbursement, servicing, and collections handoffs.

·        Identify process gaps, delays, and repeated errors; perform root-cause analysis and implement fixes.

·        Create and maintain SOPs, checklists, and templates; ensure teams follow them on the ground.

·        Build and track basic MIS and dashboards (...