Opportunity Description
Join Instacart as a Senior Product Manager specializing in Agentic Foundations for the CX Platform. Drive technology-driven customer service enhancements using your platform expertise.
In this key role, you will manage the end-to-end product vision and implementation of the AI-native orchestration platform. Collaborating with cross-functional teams, you will create powerful APIs and establish an effective knowledge system that improves customer engagement across various channels. Your contributions will directly influence the efficiency and reliability of customer support mechanisms.
Key Responsibilities:
• Own the long-term strategy for CX and agentic foundations
• Develop APIs and data frameworks enabling seamless user interactions
• Advance the Agent Knowledge Base for AI capabilities
• Enable rapid integration of AI solutions without lengthy migrations
• Define and assess platform performance metrics
Requirements:
• Solid experience managing platform prod...
In this key role, you will manage the end-to-end product vision and implementation of the AI-native orchestration platform. Collaborating with cross-functional teams, you will create powerful APIs and establish an effective knowledge system that improves customer engagement across various channels. Your contributions will directly influence the efficiency and reliability of customer support mechanisms.
Key Responsibilities:
• Own the long-term strategy for CX and agentic foundations
• Develop APIs and data frameworks enabling seamless user interactions
• Advance the Agent Knowledge Base for AI capabilities
• Enable rapid integration of AI solutions without lengthy migrations
• Define and assess platform performance metrics
Requirements:
• Solid experience managing platform prod...
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