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Product Group Technology Lead II (Contact Center Technology - Cloud Architecture)

The Toronto-Dominion Bank (Canada)

Toronto, Ontario, Canada Full time July 18, 2026
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Opportunity Description

Description

:

As a Product Group Technology Lead, you will lead the transformation of TD’s Contact Centre platform, delivering next-generation capabilities powered by a modern CCaS Platform and AI-enabled solutions.

In this role, you will shape how customers interact with TD by modernizing legacy contact centre platforms into a cloud-based, scalable, and intelligent ecosystem. You will partner with senior leaders and global teams to deliver a complex, high-visibility transformation that directly impacts customer experience and operational performance.

Job Accountabilities - What You’ll Do

  • Lead platform transformation: Own the technology strategy and end-to-end delivery of the Contact Centre platform, driving migration from legacy systems to modern CCaS capabilities
  • Deliver AI-enabled innovation: Introduce and scale capabilities such as conversational AI, agent assist, and intelligent voice solut...
    • Full time Computer Occupations

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    Opportunity Details

    Location Toronto, Ontario
    Country Canada
    Type Full time
    Category Computer Occupations
    Posted July 18, 2026
    Deadline August 27, 2026

    About The Toronto-Dominion Bank (Canada)

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    The Toronto-Dominion Bank (Canada)

    Toronto, Canada