Processor, Operations Management - Bilingual

What you’ll be doing

As a member of CIBC’s Retail Operations team, you’ll work in a fast‑paced back‑office operational environment where you’ll make a meaningful difference in our clients’ lives. As a Processor /officer, you’ll be accountable for providing professional and timely support by verifying and processing documentation received from internal stakeholders (e.g. Banking Centres) and ensuring documentation is accurate and complete according to policies and procedures for further processing. You will verify account opening documents and signing authorities received to ensure accuracy of documentation meets AML standards. You will communicate with Branches regarding discrepancies or missing documentation. You’ll make sure client satisfaction and productivity standards are achieved and Service Level Agreements (SLA) are met or exceeded by following well‑defined procedures and guidelines and escalating issues as appropriate.

At CIBC we enable the work environ...