Opportunity Description
Industry: Telecom
Location: Guadalajara / Mexico City, MX
Education: Graduate in any discipline
Experience: 10+ years
Employment Type: Full-time
Principal Responsibilities- Lead consulting assignments and deliver business value to the customers through quality initiatives.
- Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
- Drive benchmarking and best practices deployment across accounts.
- Identify process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
- Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.
- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
- Drive projects to improve and maintain the profitability of the process. ...
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