Principal Managed Services Consultant

Description

We are looking for a Principal Managed Services Consultant to lead managed service delivery and high-impact customer operations programs for enterprise SaaS customers.
 

This role owns the end-to-end orchestration of complex customer engagements, ensuring consistent service excellence, rapid escalation handling, and measurable business outcomes. You will operate at the intersection of Managed Services, Customer Success, Support, Product/Engineering, and Account Team, driving alignment and execution for high-value, high-ARR accounts.
 

With a strong focus on service scalability, automation, and operational excellence, you will help transform reactive support motions into proactive, data-driven managed service capabilities, especially across digital and voice customer operations ecosystems.

What You’ll Do
 

Managed Services Program ...