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Principal Engineer, Critical Support

QAD

Guadalajara, Jalisco, Mexico Full-time June 02, 2026
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Opportunity Description

Job Description

The Principal Engineer serves as a senior technical authority within the Critical Support Team (CST). You will lead the investigation of the most complex, high-impact, and recurring customer issues to deliver sustainable, long-term solutions. This role bridges the gap between troubleshooting and systemic product improvement by collaborating with Engineering and Product Management.

What you'll do:

  • Lead Resolution: Drive the investigation and resolution of escalated cases using in-depth Root Cause Analysis (RCA).
  • Technical Authority: Act as a problem-solving leader, stepping in to interact directly with customers during critical escalations.
  • Mentorship: Provide consultation and mentoring sessions to Tier 1 and Tier 2 engineers to enhance their technical capabilities.
  • Proactive Improvement: Identify trends to minimize recurring issues and advocate for ...
    • Full-time Computer Occupations

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    Opportunity Details

    Location Guadalajara, Jalisco
    Country Mexico
    Type Full-time
    Category Computer Occupations
    Posted June 02, 2026
    Deadline July 12, 2026

    About QAD

    Q

    QAD

    Guadalajara, Mexico