Principal Customer Success Manager in Toronto

Join PagerDuty as a Senior Principal Customer Success Manager in Toronto, working in a hybrid model. Build robust relationships with IT and Engineering teams to facilitate product adoption and success. This role requires 8-10 years of customer-facing expertise in leveraging SaaS models effectively. Focus on planning for adoption, identifying potential risks, and nurturing higher-level client relationships while partnering with sales on key strategies.

Key Responsibilities

• Establish executive relationships with client teams
• Assist customers in effective process and change management
• Create and deliver tailored adoption plans for PagerDuty
• Proactively identify risks and devise mitigation plans
• Conduct business reviews and training for client teams

Requirements

• 8-10 years of customer-facing experience required
• Proficiency with business value ROI models
• Strong knowledge of SaaS and ...