Platform Architect

Job Description

At Zendesk, our mission is to simplify the complexity of business and make it easy for companies and customers to create connections. We build software that empowers organizations to deliver champion customer experiences, and with our recent landmark acquisition of Forethought in March 2026, we are driving the agentic service era forward. Together, we deploy the world’s most advanced self-improving AI agents—enterprise-ready and built natively to deliver definitive customer resolutions and scalable business impact.
 

As a Platform Architect for Forethought AI, you will sit at the crossroads of technical strategy and enterprise customer transformation. You will partner closely with Enterprise Account Executives and prospective customers to architect sophisticated, multi-step workflow automations and voice capabilities. This high-impact role gives you the au...