Performance Repair Coordinator

Purpose of the Role:
As a Performance Repair Coordinator, you will drive tactical repair momentum across allocated builder portfolios — converting performance data, ageing reports, SLA exceptions and customer impact risks into immediate action. You will coordinate builders and internal stakeholders to remove blockers, accelerate milestones and restore portfolio discipline, working alongside Performance Relationship Managers to free them to focus on governance, performance management and allocation decisions.

You will:
Commercial Expediting & Repair Momentum

• Proactively manage and expedite at-risk repairs across builder portfolios by removing blockers, coordinating actions and prioritising claims based on customer impact, urgency and commercial exposure.

Daily Portfolio Control

• Monitor exception queues, ageing reports and milestone compliance to maintain clea...