People Support Center Representative I

**Job Title:**

People Support Center Representative I

**Department:**

Human Resources

**Country:**

United States of America

**State/Province:**

Arkansas

**City:**

Lowell

**Full/Part Time:**

Full time

**Job Summary:**

Under close supervision, this position provides People Centers of Excellence related information to address basic employee inquiries, such as information on company policies, payroll and benefits, HRIS administration guidance, and sourcing information from internal systems.

**Job Description:**

**Key Responsibilities:**

+ Document People Support Center call activities and assign to appropriate party using the internal management tools
+ Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, resolution and processing accuracy and timeliness
+ Address routine incomin...