Pension Member Care Associate Role

Step into a rewarding career as a Member Care Associate at CAAT and play a vital role in guiding pension members. You'll provide clear communication and expert support throughout the pension lifecycle.
In this position, you'll serve as the primary contact for CAAT Pension Plan members, offering guidance and assistance tailored to their needs. With a minimum of three years in customer service or the finance industry, you'll translate complex pension information into actionable advice that empowers members. Your commitment to exceptional service will foster trust and satisfaction among our diverse clientele.
Key Responsibilities:
• Respond adeptly to member inquiries across various platforms
• Provide continuous support from enrolment to retirement
• Coordinate with internal teams to resolve complex issues
• Update knowledge and create effective member communication
• Identify and implement service improvement initiatives
Requirements:
• Degree or diploma in a ...