Pension Analyst with Client Service Expertise

Lead in client satisfaction as a Pension Operations Analyst at Provident10, overseeing pension inquiries and transactions. Contribute to a culture focused on member-centric service and support.
In this role, you will respond to pension administration inquiries and ensure effective transaction processing. Your research and interpretation skills will aid in resolving varying member cases with accuracy. You are expected to reach out proactively to individuals and employers, improving overall service experiences within the organization.
Key Responsibilities:
• Process and complete pension transactions as per standards
• Perform research and offer insights on cases
• Ensure documentation validity and financial precision
• Handle inquiries from members and retired clients
• Identify opportunities for process improvement
Requirements:
• Educational background related to the field with 3 years experience
• Strong skills in client care and communication
• CEBS o...