Pega Operations and Production Support Lead (Toronto)

Overview

Job Title: Pega Operations and Production Support Lead

Location: Hybrid (Mostly Remote 1 day/week onsite)

Experience: 10+ Years (Minimum 5 years leading Pega Operations & Support)

Role Summary: Seeking a senior Pega Operations & Support Lead to manage Pega application and infrastructure support across production and non-production environments.

The role requires strong expertise in Pega Architecture, Design, Implementation, and Operational Support, along with experience driving automation and AI initiatives to improve operational efficiency.

Key Responsibilities

• Lead Pega application and infrastructure support teams (onshore/offshore).
• Ensure platform stability, performance, and rapid issue resolution.
• Drive incident reduction and continuous service improvement.
• Implement automation and AI-driven operational enhancements.
• Establish support standards, best practices, and governan...