Pdm Support Engineer with French/ German / Italian (Barcelona)

Responsibilities

Your role involves delivering high‑quality technical support to PTC’s PLM customers.

• Act as a member of a global support team, collaborating worldwide to provide world‑class technical support.
• Work closely with services and account teams to ensure issues are handled effectively.
• Investigate issues reported for PTC products, providing assistance and guidance on best practices.
• Utilize PTC’s case management tool to log issues, track status, and related activities.
• Create and publish knowledge articles for customers and employees.
• Develop your own skills through continuous training and proactively take on new challenges.

Skills and Qualifications

• Strong customer service and communication skills.
• Analytical problem solving with precise documentation.
• Experience in SaaS and cloud technologies or third‑party PLM systems (e.g., Dassault, Oracle, Siemens) – opt...