Patient Experience Specialist at MGH

Enhance patient care as a Patient Experience Specialist with Michael Garron Hospital. This role involves resolving feedback and improving care experiences for patients and families.
Reporting to the Manager of Patient Relations, you will work collaboratively with leaders and clinical teams at MGH. Your primary focus will be on facilitating the timely resolution of concerns and feedback from patients and families. This role requires expertise in patient relations, conflict resolution, and a commitment to enhancing patient-centered care.
Key Responsibilities:
• Resolve patient feedback including complaints and compliments
• Partner with leadership teams on complex issues
• Liaise with families to inform them of resolution processes
• Escalate high-risk quality care matters when necessary
• Support families and teams after critical incidents
Requirements:
• Master’s Degree in healthcare discipline
• Eight years of clinical practice in health
• Experience i...