Patient Experience Advisor - Office of the Patient Experience - Temporary Full-Time 2026-17406

The Office of the Patient Experience at Sunnybrook Health Sciences Centre is seeking a Patient Experience Advisor. This Advisor will join an experienced team and will have responsibilities related to both patient relations and patient experience project work. We want to complement our team with a confident, trusted and energetic individual who is comfortable dealing with challenging situations and enjoys project work focused on improving the patient experience.

This role will report to the Chief Patient Experience Officer.

Summary of Duties

Patient Relations

• Lead the interactions with patients, families and clinical teams to facilitate resolution to concerns regarding care and interaction with staff, physicians, volunteers and students.
• Collaborate with various stakeholders to identify areas for improvement and implement strategies to enhance patient satisfaction and engagement.
• Coach and ad...