Patient Experience Administrator (Waterloo)

Patient Experience Coordinator – Permanent Full‑Time/Part‑Time

VOR Physiotherapy is a multi-disciplinary health care team in Waterloo, operating in a niche market of healthcare services. With over 17 years of experience, we are recognized as leaders in vestibular, concussion, orthopedic, and jaw rehabilitation. We are growing and seeking a dynamic, patient‑centered coordinator to join our dedicated team.

Responsibilities

• Greet and welcome patients with a warm, professional presence.
• Manage new patient intake from first contact through to first appointment.
• Answer and triage phone calls and emails from patients and referring healthcare providers.
• Schedule and manage the appointment calendar across multiple practitioners.
• Process patient billing and insurance claims.
• Maintain electronic medical records.
• Coordinate with the clinical team to ensure seamless and efficient patient care.
• Keep th...