Patient Engagement Specialist (AI Quality) | US Healthcare (EST Hours | Remote)

ISTA Personnel Solutions is a fast-growing BPO delivering top-tier operational support to U.S.-based companies. We're not a recruitment agency — we operate as a dedicated extension of our clients' teams.

We're currently hiring a perceptive, proactive, and tech-savvy Patient Engagement Specialist (AI Quality) to join an exciting, forward-thinking medical campaign supporting a U.S.-based healthcare business.

In this role, you'll oversee and refine AI-generated communications between patients and the healthcare team. The AI handles the bulk of the messaging, but you'll review, correct, and shape it — not just monitoring for errors, but actively influencing how the AI speaks to patients, so it reads as natural, empathetic, and culturally appropriate for a U.S. audience. You'll step in personally whenever a conversation needs a human touch.

This is a long-term role with genuine growth potential. It starts out process-heavy and hands-on, evolving into an...