Patient Account Associate Tier 1 (HB) Credit Balances

**Job Description:**
Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.
Essential Functions • Identifies appropriate payment details and saves back-up as appropriate. Researches, validates and makes adjustments to payment postings. Follows up in accordance with procedures and policies with an overall goal of account resolution. • Initiates payer recoupments, payer refunds, and patients refunds where applicable. Follows up in accordance with procedures and policies with an overall goal of account resolution. • • Abel to navigate various payer claim portals and understand payer functionality. • Interacting with others by effectively communicating both orally and in writing. • Operate computers and other office equipment, as well as various computer software’s. • Se...