Opportunity Description
Lead operational excellence as an Overnight Operations Manager with IntouchCX. Manage KPIs, coach teams, and improve performance in a fast-paced environment focused on customer experience.
IntouchCX seeks an experienced Operations Manager to oversee various programs and drive strategic objectives. This role requires effective team management, training, and development to ensure high operational standards. Candidates must have full availability for overnight shifts and substantial experience in the contact center industry.
Key Responsibilities:
• Direct daily operational activities for multiple programs
• Manage teams to achieve performance and service levels
• Analyze reports to identify performance improvement areas
• Implement training and professional development plans
• Collaborate with cross-functional teams to resolve operational issues
Requirements:
• 5+ years in the contact center industry
• 3+ yea...
IntouchCX seeks an experienced Operations Manager to oversee various programs and drive strategic objectives. This role requires effective team management, training, and development to ensure high operational standards. Candidates must have full availability for overnight shifts and substantial experience in the contact center industry.
Key Responsibilities:
• Direct daily operational activities for multiple programs
• Manage teams to achieve performance and service levels
• Analyze reports to identify performance improvement areas
• Implement training and professional development plans
• Collaborate with cross-functional teams to resolve operational issues
Requirements:
• 5+ years in the contact center industry
• 3+ yea...
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