Opportunity Description
Job Description
Qualifications
- Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.
- Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900
- Requests by customers and terminals via phone calls or emails
- Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.
- Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.
- Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc.
- Dealing with upset customers
- Hours -8am -5pm M-F
Qualifications
- Pleas...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position