Order Management Agent

As an
Order Management Agent
, you will be responsible for overseeing the entire order process — from placement to delivery — ensuring accuracy, timely execution, and customer satisfaction.
This role plays a key part in managing purchase and sales orders in SAP, supporting billing and documentation processes, and collaborating with cross‐functional teams to guarantee operational excellence.
Main Responsibilities
Accurately enter, manage, and follow up on Purchase Orders (POs) and Sales Orders (SOs) in SAP.
Act as the main point of contact for customers regarding order status, inquiries, and issue resolution.
Coordinate with Sales, Logistics, and Finance teams to ensure accurate deliveries and invoicing.
Support invoice issuance, resolve billing discrepancies, and maintain data integrity within ERP systems.
Ensure all orders comply with company policies and procedures.
Generate reports and analyses to identify process improvements and efficienc...