Opportunity Description
- Lead and support requirements-gathering with multiple stakeholders through workshops, interviews, questionnaires, surveys, site visits, workflow analysis, use cases, and scenarios, following the Province's Agile-Iterative methodology.
- Translate business requirements into CRM functional specifications and user stories in MS Azure DevOps, supporting delivery in a composable architecture.
- Apply Oracle Fusion CRM knowledge to favour configuration over customization, identify process-improvement and re-engineering opportunities, and propose and communicate change strategies.
- Recommend best-fit CRM modules to meet requirements with minimal customization and maximum reusability.
- Maintain documentation as changes are introduced; create iteration release notes, user manuals, and training material; deliver training to drive end-user adoption.
- Provide coaching, mentoring, and knowledge transfer to ITSS team members.
- Define requireme...
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