Ops Support Rep Shipment Resolution (Etobicoke)

Shift: Sunday: 9:00am to 5:00pm , Friday: 8:00am to 4:00pm (15 hours/week)

Pay Rate: $21.56/hour

Location: 62 Vulcan Street, Etobicoke, ON

Job Description

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities

• Prep outbound freight
• Data entry of inbound return shipments
• Preparation of manifest
• Check‑in Check‑out procedure
• Returns process and Beacon Entry
• Liason with US and Canada customs
• Contact customers or colleagues to obtain and enter package information or resolve delivery issues
• Scan, sort, and reorganize undelivered freight and process freight damages
• Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
• Inspect damaged packages
• Use computer applications (i.e., Salesforce) to trac...