Operations Supervisor

Work Setup: On-site in MOA, Pasay

Work Schedule: Shifting schedules

Start Date: August 24, 2026

Role Requirements:

• 2-3 years of operations supervisory experience in a BPO environment (voice)
• Experience in travel and hospitality campaigns an advantage
• Can start on August 24, 2026
• Strong people management skills with the ability to lead, motivate, and develop a team
• Excellent verbal and written communication skills
• Proficient in using contact center software and reporting tools
• Understanding of contact center metrics and the ability to drive performance improvements
• Familiarity with compliance and quality assurance processes in a contact center environment

Job Overview:

• Supervise and lead a team of agents by providing coaching, guidance, performance management, and developm...