Operations supervisor (885)

Overview

Job Overview

The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times.

Qualifications Matric or Equivalent (Essential) Previous coaching experience 2-3 years’ experience as an Operations Supervisor (Team Leader) in a contact centre environment. Responsibilities

Main Responsibilities (but not limited to)

You should begin your day by evaluating the prior day/week/month performance reports Ensuring any agents with performance issues have been followed up with and tracked. Daily meetings with my team, ensuring Teams understand daily & trended actual results versus the goals identifying agent outliers Establishing priorities for the day and reviewing the execution of any process-level plans. You’ll call meetings throughout the day as required to make real time adjustments based on the day’s perform...