Operations Relationship Manager Specialist

Elevate your career as an Operations Relationship Manager in the Estates and Trusts team, ensuring seamless service delivery and operational excellence. Your role focuses on enhancing service quality and collaboration with internal partners.
As a Service Specialist, you will act as the main point of contact for front-office professionals, managing escalations effectively. This position requires keen analytical abilities to identify performance gaps and implement strategic solutions while fostering strong workplace relationships. You'll play a vital role in sustaining service delivery metrics and engaging in ongoing improvement initiatives.
Key Responsibilities:
• Champion service quality within Operations
• Facilitate problem resolution and research inquiries
• Advocate for Service Level Agreement standards
• Monitor service-quality performance and recommend actions
• Draft and deliver accurate reports and documentation
Requirements:
• Bachelor's degree or hi...