Opportunity Description
Elevate your career at FIS as an Operations Processing Associate I in Ontario, Canada. Utilize your bilingual skills to assist customers and investigate account activities effectively.
This full-time position engages individuals with customer service backgrounds, empowering them to manage inquiries and detect irregular account behavior. As a member of a motivated team, you will receive ongoing training and support while contributing to the fintech industry. Your analytical skills will play a critical role in enhancing service delivery and addressing customer needs.
Key Responsibilities:
• Identify and respond to customer inquiries
• Analyze accounts for potential fraudulent activity
• Educate clients on reporting and chargeback rights
• Keep accurate documentation of customer interactions
• Escalate issues following company protocols
Requirements:
• Bilingual in English and French
• High School Diploma or Equivalent
• Experience in customer service or c...
This full-time position engages individuals with customer service backgrounds, empowering them to manage inquiries and detect irregular account behavior. As a member of a motivated team, you will receive ongoing training and support while contributing to the fintech industry. Your analytical skills will play a critical role in enhancing service delivery and addressing customer needs.
Key Responsibilities:
• Identify and respond to customer inquiries
• Analyze accounts for potential fraudulent activity
• Educate clients on reporting and chargeback rights
• Keep accurate documentation of customer interactions
• Escalate issues following company protocols
Requirements:
• Bilingual in English and French
• High School Diploma or Equivalent
• Experience in customer service or c...
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