Operations Manager II

Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Work on Customer experience, People Management, Attrition and Hygiene
• Client engagement & Client Value add projects
• Cost reduction through efficiency
• Manage a delivery group of Team leaders & executives supporting collections line of business
• Be the Compliance and Integrity role model for the team
• Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
• Establish & Manage Relationships / Engagement with the Clients
• Analyse and maintain all Clie...