Operations Manager for Retail Banking

Lead operational excellence in retail banking with a top financial client as an Operations Manager. This role focuses on managing customer campaigns while enhancing the customer experience.
As Operations Manager for Segments & Growth, your expertise will be vital in resolving branch inquiries and overseeing customer campaigns. You will maintain operational dashboards and ensure accurate process documentation. Collaborating with various business units, your goal will be to drive improvements and support customer retention initiatives.
Key Responsibilities:
• Resolve inquiries related to customer campaigns and offers
• Develop and maintain operational dashboards and reports
• Ensure accurate and up-to-date process documentation
• Propose workflow improvements for efficiency
• Collaborate with Branch, Virtual Connect, and other teams
Requirements:
• 5+ years retail banking experience in relevant areas
• Strong knowledge of banking products and processes
• ...