Operations Manager BPO (Manager des opérations BPO)

We are looking for an experienced Operations Manager to join our client’s international BPO structures in Warsaw. This is a unique opportunity to become a key player in a growing organization, shape processes, and collaborate with partners in Poland, France, and Belgium.

If you have strong leadership skills, are fluent in French, and want to manage operations in a global environment – this role is for you.

Location: Warsaw | Work model: Hybrid

Key Responsibilities:

• Representing the operational area as the main point of contact for the Joint Venture headquarters
• Maintaining effective communication with key stakeholders (Collections – PL/FR, Customer Service – FR/BE)
• Designing, implementing, and monitoring quality procedures
• Optimizing operational processes, increasing efficiency, and reducing risks
• Overseeing budgets, schedules, and KPI delivery
• Resource pl...