Operations Lead, Customer Technical Support

**Job Description Summary**
The NAM Customer Technical Support Operations Lead owns the operational infrastructure of the Grid Automation NAM Customer Technical Support function across PAC, CIC, and M&D product lines. This role is responsible for process design and standardization, KPI reporting, systems coordination, and cross-functional liaison activity spanning Salesforce, SAP, AWS Connect, Teleassist/Live Voice, and Gridbot. Reporting directly to the NAM Tech Support Leader, the Operations Lead translates operational data into leadership-ready insight, drives process consistency across the function, and ensures technical support teams have the structure and tools needed to perform effectively.

**Job Description**

We are seeking a process-driven, analytically minded Operations Lead to join our Grid Automation NAM Customer Technical Support team. This position owns the operational infrastructure of the NAM Customer Technical Support function across PAC, CIC, and ...