Operations Delivery Lead - KPI & Client Excellence

Facilitative Employment Services - Kamayi in Pakistan seeks a Project Delivery Manager - Operations to lead US-based client portfolios across retail and multi-location businesses. You will oversee multiple teams, drive operational excellence, and ensure KPIs, SLAs, and quality targets are met in a fast-paced BPO environment.

You will manage governance, client relationships, and performance reviews while coordinating with HR/L&D for hiring and development, ensuring data security and process