Opportunity Description
We are actively interviewing for the following job. If interested please apply now and we will reach out and set you up with an interview.
About the Role
We are a national organization seeking a temporary manager to cover an upcoming maternity leave. You will oversee daily operational tasks, manage a small team of junior specialists, and handle escalated customer service requests. You will also assist with administrative document reviews to prepare for our upcoming 2027 season.
Key Responsibilities
- Monitor Salesforce queues and the daily tasks of one to two junior staff members to ensure all service requests are completed on time.
- Act as the primary escalation point for complex or sensitive customer inquiries, including emergency policy exception requests.
- Apply highly detailed standard operating procedures to resolve nuanced cases.
- Draft clear, firm, and compassionate correspondence to de‑escalate customer c...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position