Operations Coordinator

Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.Your Role: At the Heart of the ChainCore Duties:Assist in unloading trailers and verify freight against manifestsScan, sort, and process packages, including defective items and returnsConduct van audits and support sorting operationsSupport and assist shipping, receiving, dispatching, and inventory managementSupport and maintenance warehouse systems and ensure operational efficiency.Process returns and complete required documentation in accordance with SOPsHandle customer pickups and (front desk assistance to customer)Resolve delivery issues by following SOPs and coordinating with relevant teamsEscalate special cases to management when neededPrint labels and prepare required documentationProcess broker returns and return-to-cl...