Operations Analyst I - Real-Time Call Center & WFM

Capgemini is looking for an Operations Analyst to enhance Workforce Management in a contact center environment in Mexico. The role focuses on monitoring performance metrics, managing daily workforce schedules, and providing operational insights to leadership teams.

The ideal candidate should have a strong analytical background, excellent problem-solving skills, and experience in contact center operations. This position offers a competitive salary, comprehensive benefits, and opportunities for career development.