Opportunity Description
Become an Operational Support Specialist based in Ottawa, ON, with a focus on SAP and ERKS systems. Your expertise in security clearance and operational support will be pivotal to our success.
We require a skilled specialist to provide operational support with a Secret clearance (Level II) already in hand. This role demands 60 months of ERKS/ITSM experience and 48 months in SAP Solution Manager and Workforce Management. You will analyze business processes, support user management, and enhance operational workflows.
Key Responsibilities:
• Provide primary support for DRMIS users and system needs
• Manage user profiles and ensure compliance with DND policies
• Analyze workflows and functional requirements for improvements
• Maintain documentation within RDIMS and eDOCS
• Offer operational advice while collaborating with stakeholders
Requirements:
• Active Secret clearance (Level II)
• 60 months of ERKS and ITSM support experience
• 48 months of SAP experi...
We require a skilled specialist to provide operational support with a Secret clearance (Level II) already in hand. This role demands 60 months of ERKS/ITSM experience and 48 months in SAP Solution Manager and Workforce Management. You will analyze business processes, support user management, and enhance operational workflows.
Key Responsibilities:
• Provide primary support for DRMIS users and system needs
• Manage user profiles and ensure compliance with DND policies
• Analyze workflows and functional requirements for improvements
• Maintain documentation within RDIMS and eDOCS
• Offer operational advice while collaborating with stakeholders
Requirements:
• Active Secret clearance (Level II)
• 60 months of ERKS and ITSM support experience
• 48 months of SAP experi...
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