Operational Service Representative

WHAT'S THE JOB?

The Operational Support Representatives (OSR's) provide passenger flow, queue management and control into various areas of the Terminals at Toronto Pearson International Airport. OSR's are required to determine eligibility requirements and stream passengers quickly and efficiently into various queues while providing an exemplary level of passenger service. OSR’s are often the “first point of contact” with passengers and their objective is to make that interaction an exceptional experience for each and every passenger.

Duties and Responsibilities:  

• Always greet passengers with “Hello bonjour”  
• Validate and confirm passengers need and right of entry/exit to/from controlled and restricted areas 
• Validate acceptable travel documentation to enable passenger entry to certain areas 
• Assist passengers in preparing for processes, inclu...