Opportunity Description
WestJet is seeking a Guest Service Manager to drive operational leadership and enhance the guest experience. Emphasizing safety and service, this role is pivotal in overseeing all airport operations.
As the Guest Service Manager, you will ensure that all front-line employees are well-informed and motivated. Your responsibilities will include managing check-in services, baggage services, and implementing improvement strategies for guest experience. You’ll work closely with various business partners to ensure operational efficiency and compliance, providing insights from daily performance feedback.
Key Responsibilities:
• Conduct operational briefings with front-line staff
• Develop guest service processes and contingency plans
• Ensure compliance with safety audits and standards
• Address service failures through process improvements
• Monitor KPIs to track performance trends
Requirements:
• 1–3 years in airline operational leadership
• Leadership and mento...
As the Guest Service Manager, you will ensure that all front-line employees are well-informed and motivated. Your responsibilities will include managing check-in services, baggage services, and implementing improvement strategies for guest experience. You’ll work closely with various business partners to ensure operational efficiency and compliance, providing insights from daily performance feedback.
Key Responsibilities:
• Conduct operational briefings with front-line staff
• Develop guest service processes and contingency plans
• Ensure compliance with safety audits and standards
• Address service failures through process improvements
• Monitor KPIs to track performance trends
Requirements:
• 1–3 years in airline operational leadership
• Leadership and mento...
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