Opentext Fortify Premium Support Specialist Richmond Hill

Become an invaluable part of OpenText's team as a Premium Support Specialist focusing on Fortify. This position combines advanced technical skills with customer engagement, aimed at enhancing client satisfaction and retention. As a Premium Support Specialist at OpenText, you will work with customers to provide personalized technical assistance in OpenText Application Security.

Key Responsibilities

• Manage customer incidents as the primary contact
• Provide detailed support assessments to clients
• Establish trusted relationships through in-depth understanding
• Recommend operational best practices proactively
• Collaborate with internal experts for timely issue resolution

Requirements

• Preferred Bachelor’s degree in tech or equivalent experience
• At least 3 years in customer support
• Proficiency in Fortify as well as networking knowledge
• Basic skills in reading/debugging code
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