Ontario Waterway Cruises Operations Leader

Join Ontario Waterway Cruises Inc. as an Operations Manager and lead daily functions to deliver unforgettable cruise experiences. This role combines logistics, administration, and customer service in a vibrant environment.
The Operations Manager will play a crucial role in overseeing operations within a family-run tourism business. You’ll manage day-to-day activities including payroll, logistics coordination, and customer interactions. This is a unique opportunity for a proactive leader who thrives in a hands-on position within a collaborative team setting.
Key Responsibilities:
• Oversee daily operations related to reservations and ticketing
• Manage payroll and employee administrative tasks
• Maintain accurate financial and operational records
• Coordinate logistics impacting cruise schedules and transport
• Provide exceptional support for escalated customer inquiries
Requirements:
• Proven operations experience in hospitality or tourism
• Strong experti...